Consumer Rights Act

UK law protecting consumers when they buy goods, services, or digital content, giving them rights to refunds, repairs, or replacements if products are faulty or not as described.

As a business selling to consumers, you must comply with the Consumer Rights Act. Violations can result in trading standards investigations and reputational damage.

A customer buys a coat that develops a fault within 30 days. Under the Consumer Rights Act, she is entitled to a full refund, not just an exchange or repair.