Business Foundationsadvanced
Customer Advisory Board
Definition
A small group of carefully chosen customers who meet with you regularly to give feedback, test ideas, and help shape your product roadmap.
Why it matters
It gives you a direct, trusted line to your best customers, so you build what people actually want and strengthen loyalty with the members who feel heard.
Example
A SaaS founder invites six power users to a quarterly video call to review upcoming features, gaining honest feedback that stops her building things no one needs.
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