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Customer Advisory Board

Definition

A small group of carefully chosen customers who meet with you regularly to give feedback, test ideas, and help shape your product roadmap.

Why it matters

It gives you a direct, trusted line to your best customers, so you build what people actually want and strengthen loyalty with the members who feel heard.

Example

A SaaS founder invites six power users to a quarterly video call to review upcoming features, gaining honest feedback that stops her building things no one needs.

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