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SaaS & Startupintermediate

Power User

Definition

A customer who uses a product far more intensely than average, often acting as a super-advocate and providing the most valuable product feedback.

Why it matters

Power users reveal the core, habit-forming value of your product. Designing for them often creates features that attract and retain all users at a higher level.

Example

A productivity app identifies users who create 10+ tasks daily, use the app 7 days a week, and share it with 3+ people. These power users get early access to new features in exchange for feedback.

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