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Websites & Technologyintermediate

Session Replay

Definition

A tool that records and replays actual user sessions on your website or app, capturing clicks, scrolls, form interactions, and navigation paths as a video.

Why it matters

Session replay removes the guesswork from UX improvements. Watching real users struggle with a form, miss a call to action, or repeatedly click the wrong element is more instructive than any survey or aggregate metric.

Example

Session replay reveals that 40% of users who reach your signup form abandon it after the third field. Watching recordings shows they are confused by a form label. Rewriting the label and removing two optional fields increases form completion by 55%.

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