Productivity & Mindsetintermediate
SOPs
Standard Operating Procedures
Definition
Documented step-by-step instructions for how recurring tasks in your business should be completed, the manual that makes your business trainable and consistent.
Why it matters
SOPs are the foundation of delegation and scaling. Without them, everything depends on you. With them, you can hand tasks to a VA, contractor, or employee with confidence.
Example
Your SOP for "Handling a customer refund request": 1. Check order date. 2. Verify policy eligibility. 3. Send template reply. 4. Process refund in Shopify. 5. Log in spreadsheet. No decision-making required.
Related terms
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