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Marketing & Advertisingbeginner

Word of Mouth Marketing

Definition

A growth strategy where existing customers actively recommend a product or service to others in their network, creating organic referrals driven by genuine satisfaction and social trust.

Why it matters

Word of mouth is the oldest and most trusted form of marketing. People act on recommendations from people they know far more than any advertisement. Building a business that earns word of mouth is a compounding growth advantage.

Example

A founder who delivers exceptional results for her clients finds that 60% of new enquiries come through personal recommendations. She invests in an exceptional experience rather than paid ads, trusting word of mouth to sustain her growth.

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