Refund Policy

We want you to feel confident signing up to Rich Girl Systems. This policy explains your rights and how to request a refund.

If you have any questions before purchasing, email us at info@richgirlsystems.com and we will be happy to help.

New members can start Core membership with a free trial of 7 days, or 14 days if you own one of our programmes. A valid payment card is required to start the trial, but you are not charged during the trial. Unless you cancel before the trial ends, your membership automatically continues as a paid Core membership at £14.99 per month (or the applicable annual price), charged to your card on each renewal date.

You can cancel at any time before the trial ends from your account settings, and you will not be charged. We will notify you before your trial ends. The free trial is available once per account.

If you are a consumer based in the UK or European Economic Area, you have a statutory right to cancel your subscription within 14 days of purchase, without giving a reason.

To exercise this right, contact us at info@richgirlsystems.com within 14 days of your subscription start date. We will process your refund within 14 days of receiving your cancellation request.

Rich Girl Systems is supplied as digital content and online services that you can access straight after purchase. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where you ask us to begin supplying digital content during the 14-day cancellation period, different rules apply to your right to cancel.

When you complete a purchase and start using the service, you expressly consent to us beginning to supply the digital content and services immediately, and you acknowledge that:

• ◆once download or streaming of digital content has begun, you lose the statutory right to cancel that digital content under the 2013 Regulations; and
• ◆for the ongoing service element, if you cancel within the 14-day period after supply has started, we may charge you a proportionate amount for the service you received up to the point you told us you wished to cancel.

We do not offer refunds for subscription charges after the 14-day cooling-off period has passed, except in exceptional circumstances, such as a sustained technical error that prevented you from accessing the service.

If you purchased an annual membership and cancel within the first 14 days, you are entitled to a full refund. After 14 days, cancellation stops future charges but no refund is issued for the remaining months of the current annual period.

Programmes are a one-time purchase, not a subscription. You pay once and own that programme, with no recurring charge. A programme purchase is separate from membership: buying a programme does not start or renew a membership, and cancelling a membership does not remove a programme you own.

If you are a consumer based in the UK or European Economic Area, the 14-day cooling-off right in section 3 applies to a programme purchase in the same way as it does to a subscription.

Because a programme is digital content you can open straight after purchase, the immediate-access rules in section 4 apply: when you start accessing the programme content, you consent to us supplying it immediately and you lose the statutory right to cancel that content. Once you have begun a programme, or once the 14-day period has passed, the purchase is non-refundable, except in exceptional circumstances such as a sustained technical error that prevented access.

This does not affect your non-waivable statutory rights, which are preserved in the section on your statutory rights below.

If you subscribed or bought a programme through our iOS or Android app, your payment was taken by Apple or Google, not by us. Because we never receive or hold that payment, we cannot issue a refund for it directly.

Refunds for App Store or Google Play purchases are handled by Apple or Google under their own refund policies. To request one:

• ◆Apple App Store: request a refund at reportaproblem.apple.com, or through your Apple account.
• ◆Google Play: request a refund from your Google Play account, under your order history.

Your statutory cooling-off and consumer rights still apply to these purchases. If you have trouble obtaining a refund you are entitled to, contact us at info@richgirlsystems.com and we will help where we can.

Email info@richgirlsystems.com with the following:

• ◆Your name and the email address on your account.
• ◆Your date of purchase.
• ◆Your reason for requesting a refund (optional but helpful).

We aim to respond within 2 business days.

Approved refunds are processed within 14 days of approval. Depending on your bank or card provider, the funds may take an additional 3 to 10 business days to appear on your statement.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK law. For further information on your consumer rights, visit citizensadvice.org.uk.